Product Returns Policy

theESSENTSco. always endeavours to ensure your order is correct but sometimes we make mistakes.

Please notify us on receipt of your order if there is a mistake with your order so that it can be checked with our warehouse and rectified in a timely manner.

If you have received a faulty item, please email us within 7 days of receipt with a picture of the fault. We will arrange for a credit or replacement for any faulty products.

n.b. A credit will not be issued if the fault is due to wear & tear.

Items ordered in error can be returned for a nominal handling fee of $10 as long as the items are unused, unaltered and with all original packaging intact. Please contact us within 7 days of receiving the item with your invoice number and the item product code and we will send you return instructions. The cost of return shipping will be your responsibility.

Traditional screen printing techniques are used to print our beautiful designs onto the 100% cotton and velvet fabrics. The products are handmade and there may be some variations in design placement and colours.

 

 

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Phone: +64-9-2678653